Read the Return Information

You have 30 days to return the item(s). All returned items must be unopened, unused, and in new condition in their original packaging, including all hardware and instructional components. Items are also subject to a restocking fee. If 30 days have passed since the purchase, unfortunately, we will not be able to refund or exchange the product.

If you want to return an item within 30 days of purchase, follow these guidelines.

The item you are returning should be in the same condition as it came to you. Moreover, it should be packed unopened and in the original packing in which you received it, along with all the original accessories.

The item you are sending back to us for a refund must be received within 30 days from the day you first received it.

Before you send your item for a refund, contact our customer representatives and get your refund approved.

Once we have approved your refund, we will then initiate the refund process. Please be patient with the refund process, which can take up to 15 days.

You will solely be responsible for paying the shipment fee of the item you want to refund. Also, the shipping cost that was applied to our item is non-refundable.

Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer’s expense. Once your return has been inspected, please allow 15 days for the credit to be applied to the credit card used for the purchase. You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. The initial cost of shipping is not eligible for a refund. Questions regarding returns can be submitted via email. customerservice@scrubdress.com. We will need your order number and the Item ID number of the product you wish to return.

Refused Orders

You should decide if you wish to refuse receipt of an item when delivered by UPS, USPS, or any other common carrier and legitimately ordered from us. The credit will be issued for the item if returned within 30 days of the date of purchase, minus shipping and a restocking charge of 20%.

Damaged Orders

Please check your shipment carefully to ensure no damage has occurred during shipping. Contact us immediately if you notice any damage to your product. All product damage claims must be made within 48 hours of receiving the product. To make a claim, please contact Scrub Dress, LLC through the “Contact Us” tab on the website or by sending an email directly to customerservice@scrubdress.com. We require a receipt or proof of purchase, a description, and pictures of the shipping damage.

How to Return Your Orders

We only accept returns via USPS. To return an item to us via USPS only, please mail it to the following address:

[Business Address]